About Us

About Us

Founded by a former Disabled Students’ Allowance (DSA) student in 2010, e-Quality Learning is the UK’s first-choice, one-to-one assistive technology training provider. e-Quality Learning delivers personalised training programmes for learners in education and the workplace.

The eQS Group

e-Quality Learning is part of the eQuality Solutions (eQS) group of companies that share a passion for supporting inclusivity and neurodiversity with personalised learning. eQS also includes Invate, an assistive technology (AT) equipment supplier and Learning Labs, an e-learning portal for AT, accessibility, study skills and more.

Our Customer Team

Training Team Leader Sam McDougall

Sam McDougall began her career at e-Quality Learning as a training coordinator in 2015, working her way up to Team Leader. Sam is responsible for supporting and overseeing our team of Training Coordinators. Sam manages day-to-day operations, queries from SFE and assisting the Management Team when needed.

Training Coordinators Michelle Kennedy, Lynda Stevens and Rowan Christie

The role of our Training Coordinators is to help our learners get their training booked, so they can go on to achieve their goals. This involves calling the student, talking to them and supporting them. We understand that university life or career life can be stressful, particularly when faced with new software to learn, which is why all of our Training Coordinators are fun, friendly and are great listeners.

Our Training Coordinators will call the learner to confirm they have their software and laptops, which software our trainers will be training them on. We always discuss with the learner what their availability is and match them up with an appropriate trainer based on their software and needs. We then confirm with the learners the dates and times we have booked and how their training will be carried out. Any additional notes can also be added on the learner’s training record to ensure the whole team is aware of any personal preference of the learner.

The Management Team

Jen – Training Development Manager & HR Officer

Jen Doyle is our Training Development Manager and HR Officer. Jen is responsible for the recruitment, induction, training and monitoring of our expert trainers’ performance. Managing over 50 trainers across the UK, Jen’s role is to ensure our one-to-one training meets the highest standards in the sector, known as ‘The eQL Way’. Jen also continuously develops internal processes to improve business methods and supports on staff HR administration.

Samantha Laidlaw – Training Operations Manager

Sam has an invaluable understanding of the DSA process and the journey that learners go through to receive support. As Training Operations Manager Sam leads the Customer Team to ensure that learners carrying out their training receive the highest standard of service expected from e-Quality Learning. This means monitoring performance and KPIs for our Training Coordinators and Trainers. Sam focusses on ensuring that our learners use as many of their awarded sessions as possible. Sam also deals with Needs Assessor queries and processes additional training requests.

Chris Collier – Head of Partnership Development

Chris’ role ensures we deliver a high-quality and personalised service to each student supported by e-Quality Learning. Chris is responsible for managing and developing relationships and opportunities within the DSA sector, including working with disability practitioners, assessment centres, higher education institutions and special interest groups. This includes supporting DSA stakeholders (assessors, centre managers, HEI disability practitioners, NMH providers) through F2F CPD, assessor training, technical updates and product webinars. Chris also represents the company by engaging with the sector to promote quality through work with BATA, ANMHP and the NADP.

Bryony Steventon – Head of Marketing and Product

Bryony has almost a decade of marketing experience spanning various roles in PR, social media and events, in sectors including retail, technology and education. Bryony leads the marketing and design team in delivering innovative and engaging campaigns that support and educate both learners and disability practitioners, as well as campaigns that aim to create positive change in the disability support services sector.

Kim Scott – Head of Finance

Kim Scott has 30 years’ experience in finance having held previous roles in industries spanning care, charities and the apprenticeship sector. Kim’s role is in managing e-Quality Learning’s finances and supporting with financial strategy.

The Leadership Team

Andy Gough – CEO

Andy joined the team in January 2018 and has over 25 years’ experience in the technology industry covering both public and private sectors. Andy’s role as CEO is to lead our business and our team. Day-to-day Andy focuses on implementing the company vision and values by inspiring our culture, as well as driving the development of short and long-term business strategy with corporate decision-making on operations and resources.

Andy said: “For me it’s about improving the quality of provision for the end user – the learner. Why do what we do, if we are not consistently looking to improve the lives of students receiving DSA?

"The company ethos of doing good for others is something that has always spoken to me on a very personal level. Being in a position to help develop and offer solutions that are designed to help others, really appeals to me. It’s this genuine passion that fuels my purpose in driving the business forward."

Michael Hall – Chief Financial Officer

As Chief Financial Officer Michael is responsible for funding strategy, governance and the overall financial wellbeing of the company. Michael spent 8 years working in commercial banking before moving into executive roles in industry in 2010 and holds Associate membership as a Chartered Global Management Account with the Chartered Institute of Management Accountants (CIMA).

Michael said: "Not only does e-Quality Learning have an exceptional track record, it has a bright future and a purpose. We are very fortunate to have a talented team who are all incredibly passionate about trying to make a difference in the world."

Non-Executive Leadership Team

Neil Stephenson — Chairman

Neil has won many accolades since 2009: he has been listed several times in the Times Fast Track Tech 100 and appeared both in the Times and FT. As well as winning the Tees Valley Business Executive of the Year, Neil was also a regional winner and national finalist of the Ernst and Young Entrepreneur of the Year awards and was then invited back as a judge. Neil is an active member on the e-Quality Learning board.

Chris Quickfall – Founder and Board Member

e-Quality Learning was founded by Chris Quickfall, who was formerly a DSA student himself. Chris wasn’t diagnosed with dyslexia until he was at university. Having experienced the services and support provided to DSA students first-hand, Chris launched e-Quality Learning. This took a clear focus on improving the quality of one-to-one AT training using a personalised approach.

Chris said: "I wanted to create a good company that does good. At eQL, we have the opportunity to contribute to the life chances of our students, a responsibility we take great pride in. We are all working towards one goal, and that is to help our students achieve their greatest potential in their studies and in life."


We are always on the lookout for dedicated and passionate individuals to join our growing team throughout the UK. Get in touch if you think you have what it takes.

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