Frequently Asked Questions

What software do I need to do the online training?

The only software that you will need to be able to do the online training is a program called Skype. Skype is a program that will allow you and your specialist trainer to talk to each other hands free over the web. If you haven’t already get Skype installed on your computer then click here to go to the download page. After this has been done, just create a Skype account and add our trainer as a contact. You can find your trainers contact details on our trainer’s page.

Do I need to use a headset?

As long as the computer you are using has a built in microphone then you don’t need anything else. Most laptops come with a built in microphone. If you are using a desktop computer then you will need to use a headset or external microphone of some sort. Usually we will automatically send you one of these out but if you require one, just let us know.

Why should I do online training?

Getting trained online is an excellent method of receiving your training as it gives you all the advantages of onsite training, and much more as well. You will receive the same dedicated one-to-one specialist trainer that you would do with onsite training and there is no limit to what we can show you. With online training you get the advantage of: Training in your time, around your schedule. Training in the safety and comfort of your own environment. Utilizing 'In Session Recordings' to get a personalized video of the most important parts of your sessions. Being able to collaborate and share screens and controls with our trainer, and many more as well.

Is there anything you can't show me online that you could do onsite?

Not at all! Our specialist trainers can show you everything online that they would be able to show you onsite with your software programs. In fact, it is often easier delivering this software online as you can focus on your screen without any distractions and both you and the trainer can collaborate together without having to fight over the mouse and keyboard!

What if I have a poor internet connection?

Receiving your specialist one-to-one training online, does require a reliable internet connection. It is no good for you or the trainer if your internet connection goes down often. Luckily this is not a problem that most people have so generally it is not an issue. If you don't feel your internet is up to the task then remember, we can always come out and see you onsite if necessary. Also, if you and the trainer discover during a session that your internet connection keeps failing and things are not working up to our high standard then we will simply book you in for some onsite training instead and you will not lose out at all as we will ignore any time taken up in that session and still allow you your full allocated time.

What if I complete an online session and decide it is not for me?

Although we are very confident that you will find our online training method fun, entertaining and informative and will see the many advantages of this, we do understand there will be some people who decide this training method is not for them. If you decide to do online training and then change your mind this is not a problem at all. Just let us know and for your further sessions we can get one of our trainers to come out and visit you onsite instead.

How do I register to use your products?

Whenever you book a training session we will create an account for you on our e-Quality Learning website. After you have completed your sessions you will then get access to our product suites.

Can I get trained on Windows and Apple?

Yes! Our trainers are highly skilled in both Windows and Apple versions of all available assistive software. Depending on what you have, we will pair you up with our most appropriate trainer.

What products can you train me on?

Our trainers can train you on a number of assistive technology programs. These include: Dragon Naturally Speaking, TextHELP Read&Write, ClaroRead, Inspiration, MindView, MindManager, Olympus Sonority, EndNote, ZoomText, Audio Notetaker, JAWS, Dolphin Software, Dragon Dictate, Windows and Mac essentials as well as a few others.

Can you train me how to use my Digital Recorder?

If you have one of the Olympus ranges of digital recorders then our trainers can show you how to use them as well as show you how to use the associated Sonority software.

What happens if I forget about a session and don’t turn up?

If you fail to turn up for a training session this is easily resolved. All we require is an online signature from you to confirm that you did not attend you session. Just log into you account and choose the 'rearrange a session' option, then, just follow the on-screen instructions. The session in question will be forfeited but there is no need to worry however as we can then re-book you in for another session. If you run out of allocated sessions and still feel you require some more training then you can always speak to your assessor and apply for some more training.

How do I rearrange a session?

If you need to rearrange a session and it is more than 24 hours prior to the start of your session, just sign into your e-Quality Learning account and choose the 'rearrange session' option. Then, just follow the on-screen instructions. Alternatively, you can give your trainer a call or call our office on 0191 230 6688

What if I need to rearrange a session without a full 24hours notice?

If you need to rearrange a session without giving us at least 24 hours notice then you will forfeit that session. This is because our trainers time has been dedicated to you specifically, and 24 hours does not give us long enough to re-allocate our trainers time. All we require is an online signature from you to confirm that you needed to rearrange inside the 24 hours notice period. Just log into you account and choose the 'rearrange a session' option, then, just follow the on-screen instructions. The session in question will be forfeited but there is no need to worry however as we can then re-book you in for another session. If you run out of allocated sessions and still feel you require some more training then you can always speak to your assessor and apply for some more training.

How much notice do you require to re-arrange a session?

If you need to re-arrange your session, all we ask is that you give us 24 hours notice prior to the start of your session. We need this time frame as our trainers have dedicated a time slot specifically for you and any less notice gives us no time to book anybody else in.

What are in-session recordings?

In session recordings are one of the best reasons to do your training online. In session recordings allow our trainers to record live parts of your training session and then upload them to your account after the session has finished for you to view whenever you like. These recordings have great value as they record exactly what you have learned and can be watched over and over again.

What resource libraries will I get?

Currently we have video libraries for Dragon Naturally Speaking, TextHELP Read&Write, Inspiration, ClaroRead, Olympus Sonority and Microsoft Word. We are adding resources all of the time so if the software you have isn’t included here, it won’t be long until it is! If there is a library for a piece of software that you have, then you will receive it after you have completed your training.

How do I access my resource libraries?

To access your resource libraries or your in-session recordings you will need to log into your e-Quality Learning account and access them from there. Our trainer will favourite any video they think will be especially useful and you can search through your library using the relevant search tools.

Why can’t I view all of my resource libraries?

At e-Quality Learning we try to emphasize the importance of your one-to-one training. The resources are a great addition to this but our one-to-one service is hopefully where you will find the greatest benefit. We therefore only make the resource libraries available after you have completed your one-to-one training with us. The resources alone are very useful, but it is only when they are combined with your one-to-one training that you will reap the full benefits of our service.

What do I do if I forget my password?

If you forget your password, we have a password retrieval system in your account log in section or you can click here. Your password will then be emailed to you.

What happens if my software isn’t working properly?

If you software isn’t working the way it should be it can be frustrating. Our technical support team is on hand to help. Either log a support request by giving us a call on 0191 230 6683 and we will aim to give you a call back within 2 hours to resolve it, or email support@e-qualitylearning.com and give us as much detail on your problem as you can.

What if I have a question about using a program that my video library can’t answer?

If you have a problem using your software and you can’t find the answer in your video library then send an emailing asking us, and one of our trainers will give you a call to try and help you. Just email support@e-qualitylearning.com giving us a good time to give you a call and of course, include your question!.

What happens if my internet stops working during a session?

Although this doesn’t happen often, sometimes technology may fail us. I am sure you have experienced times when the internet has went down when using it. If this happens then there is no need to worry. If the internet just goes down for a few minutes, our trainer will call you and re-connect up. If the internet problems persist for longer than a few minutes, we will offer you the chance to rearrange a different day and time and if necessary we can get a trainer out to see you in person instead.

What do if I do if I have a complaint?

If you are not happy with any part of the training service we provide or have any complaints then please contact us on 0191 230 6689 or email leechambers@e-qualitylearning.com All complaints are dealt with swiftly and with the strictest of confidence.

What will I be trained on?

Your training will revolve around your needs. What we focus on in the training session is completely up to you. Our trainer’s job is to teach you how to use any assistive software you have received but they can also give you help on programs such as your Microsoft Office suite, using the internet, as well as Windows and Mac essentials.

How long will the training sessions last?

Training sessions are allocated in 2 or 3 hour blocks. How long the sessions last are entirely up to you. We try to fit the training sessions in to suit your lifestyle and schedule so we don’t mind if you need to finish a session early for whatever reason. At the same time, our trainers also don’t mind if a session runs over a little as well.

How much training will I get?

The amount of training you receive is allocated to you in your needs assessment report and you should also find details of this on your verification letter. It’s always a good idea to take up your full allocation of training to allow our specialist to pass on their knowledge to you and help you as much as they can. If you feel you would benefit from more training after your full allocation of sessions has been completed then you can get in touch with your assessor and request more training from them.

What happens if I need to finish a session early?

If you need to finish a training session early that is not a problem. Most sessions are allocated in 2 or 3 hour blocks but if you have things to do or just feel that you would prefer to have a shorter session then just let our trainer know. The sessions are there for you and can last as long as you want them to. Just be aware that if you chose to cut a session short by an hour, we will be unable to give you that extra time in the future.

What happens if I want more training?

If you come to the end of your allocated training and feel like you would benefit from more sessions, then you just need to get in touch with your assessor to request this. If they agree and allocate you some more session, just give us a call when you have received the verification and we can continue on with your training.