What software do I need to do the online training?
The only software that you will need to be able to do the online training is a program called Skype. Skype is a program that will allow you and your specialist trainer to talk to each other hands free over the web.
If you haven’t already get Skype installed on your computer then click here to go to the download page. After this has been done, just create a Skype account and add our trainer as a contact. You can find your trainers contact details on our trainer’s page.
Do I need to use a headset?
As long as the computer you are using has a built in microphone then you don’t need anything else. Most laptops come with a built in microphone. If you are using a desktop computer then you will need to use a headset or external microphone of some sort. Usually we will automatically send you one of these out but if you require one, just let us know.
Why should I do online training?
Getting trained online is an excellent method of receiving your training as it gives you all the advantages of onsite training, and much more as well.
You will receive the same dedicated one-to-one specialist trainer that you would do with onsite training and there is no limit to what we can show you.
With online training you get the advantage of:
Training in your time, around your schedule.
Training in the safety and comfort of your own environment.
Utilizing 'In Session Recordings' to get a personalized video of the most important parts of your sessions.
Being able to collaborate and share screens and controls with our trainer, and many more as well.
Is there anything you can't show me online that you could do onsite?
Not at all! Our specialist trainers can show you everything online that they would be able to show you onsite with your software programs. In fact, it is often easier delivering this software online as you can focus on your screen without any distractions and both you and the trainer can collaborate together without having to fight over the mouse and keyboard!
What if I have a poor internet connection?
Receiving your specialist one-to-one training online, does require a reliable internet connection. It is no good for you or the trainer if your internet connection goes down often. Luckily this is not a problem that most people have so generally it is not an issue.
If you don't feel your internet is up to the task then remember, we can always come out and see you onsite if necessary.
Also, if you and the trainer discover during a session that your internet connection keeps failing and things are not working up to our high standard then we will simply book you in for some onsite training instead and you will not lose out at all as we will ignore any time taken up in that session and still allow you your full allocated time.
What if I complete an online session and decide it is not for me?
Although we are very confident that you will find our online training method fun, entertaining and informative and will see the many advantages of this, we do understand there will be some people who decide this training method is not for them.
If you decide to do online training and then change your mind this is not a problem at all. Just let us know and for your further sessions we can get one of our trainers to come out and visit you onsite instead.