DSA needs assessors are highly skilled professionals who dedicate their time and effort into ensuring the correct package of support is put in place for disabled students entering Higher Education.
As the success of the student can hinge on the quality of this support, it is vital that we measure its effectiveness. This can only be achieved by collecting feedback from those receiving the support.
Unfortunately however, not all feedback is created equal.
Currently, there are many different methods used for collecting feedback.
Some feedback allows a trainer to tick a few boxes to say what was covered during the session.
Some feedback forms a lengthy report, written by the trainer detailing what was covered during the session and signed off by the trainer and the student.
The problem with both of these is that they are trainer, not student-led and are completed while the trainer and the student are together at the end of the session.
Ask yourself, if you were reviewing a restaurant, would you believe a review that was written by the restaurant owner and published on their website?
Even if the review was written by an actual customer, do you think it would be honest or somewhat censored if they were forced to fill it in with the owner looking over their shoulder?
Of course you wouldn’t. You would look for feedback on places like TripAdvisor, written by the customer in private. Feedback that is transparent and uncensored.
So, now we can see why some of the feedback collection methods for NMH support are not suitable.
At eQL we approach feedback differently. Our trainer doesn’t complete the feedback, the student does, and we make sure this happens after the trainer has left so that we get the honest opinion of the student.
We also make sure our feedback is transparent and uncensored. With an eQL partner account you can access all student feedback live on demand. Nobody else does this.
Lastly, collecting feedback is pointless if you don’t do anything about it. At eQL, our Training Manager monitors feedback daily and addresses issues quickl,y to ensure our students receive the best support available.
There is a huge difference between saying you deliver quality support and evidencing that you can with good quality feedback. That’s what we do and we encourage others to do the same.
If you have never questioned the way your service provider evidences success, perhaps now is the time to look at what you are getting.