About Us

Founded by a former Disabled Students’ Allowance (DSA) student in 2010, e-Quality Learning is the UK’s first-choice, one-to-one assistive technology training provider. e-Quality Learning delivers personalised training programmes for learners in education and the workplace.

The eQS Group

e-Quality Learning is part of the eQuality Solutions (eQS) group of companies that share a passion for supporting inclusivity and neurodiversity with personalised learning. eQS also includes Invate, an assistive technology (AT) equipment supplier and Learning Labs, an e-learning portal for AT, accessibility, study skills and more. Amano, who deliver One-To-One Learning Support, Specialist Mentors, Assistive Technology Training, communication support, EW Group, help organisations from the public, private and non-profit sectors to embrace diversity in all its forms and to create cultures of inclusion, equity and belonging, Education Guidance Service, are a team of Educational and Occupational Psychologists have a wealth of experience working with children, young people and adults who are experiencing specific learning difficulties and social and/or emotional problems. and Challenge Consultancy, helping organisations take positive approaches to equality, diversity and inclusion since 1988.

The eQL Customer Team

Training Team Leader Sam McDougall

Sam McDougall began her career at e-Quality Learning as a training coordinator in 2015, working her way up to Team Leader. Sam is responsible for supporting and overseeing our team of Training Coordinators. Sam manages day-to-day operations, queries from SFE and assisting the Management Team when needed.

Training Coordinators

The role of our Training Coordinators is to help our learners get their training booked, so they can go on to achieve their goals. This involves calling the student, talking to them and supporting them. We understand that university life or career life can be stressful, particularly when faced with new software to learn, which is why all of our Training Coordinators are fun, friendly and are great listeners.

Our Training Coordinators will call the learner to confirm they have their software and laptops, which software our trainers will be training them on. We always discuss with the learner what their availability is and match them up with an appropriate trainer based on their software and needs. We then confirm with the learners the dates and times we have booked and how their training will be carried out. Any additional notes can also be added on the learner’s training record to ensure the whole team is aware of any personal preference of the learner.

The eQL Management Team

Jen – People Experience Lead

Jen Doyle is our People Experience Lead at eQS. Jen is responsible for the recruitment, induction, training and monitoring of our expert trainers’ performance. Jen’s role is to ensure our one-to-one training meets the highest standards in the sector, known as ‘The eQL Way’. Jen also continuously develops internal processes to improve business methods and supports on staff HR administration.

Samantha Laidlaw – Training Operations Manager

Sam has an invaluable understanding of the DSA process and the journey that learners go through to receive support. As Training Operations Manager Sam leads the Customer Team to ensure that learners carrying out their training receive the highest standard of service expected from e-Quality Learning. This means monitoring performance and KPIs for our Training Coordinators and Trainers. Sam focusses on ensuring that our learners use as many of their awarded sessions as possible. Sam also deals with Needs Assessor queries and processes additional training requests.

Bryony Steventon – Head of Marketing and Product

Bryony has almost a decade of marketing experience spanning various roles in PR, social media and events, in sectors including retail, technology and education. Bryony leads the marketing and design team in delivering innovative and engaging campaigns that support and educate both learners and disability practitioners, as well as campaigns that aim to create positive change in the disability support services sector.

Kim Scott – Head of Finance

Kim Scott has 30 years’ experience in finance having held previous roles in industries spanning care, charities and the apprenticeship sector. Kim’s role is in managing e-Quality Learning’s finances and supporting with financial strategy.

Meet the e-Quality Solutions Leadership Team

About Us - EQS